Widerrufsrecht

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return with no questions asked. If there is anything defective with your bag we are happy to exchange it for a new bag up to 12 months after your original purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags present, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return please use our Return Portal.

If a product is labeled "No Returns" or "Limited Edition" it can not be returned after purchase.

You can always contact us for any return questions via the chat portal on our website.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like "Limited Edition" bags, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We are willing to exchange your purchase for another color or item with no extra charges within 14 days of your original purchase. All exchanges first need to be signed of by a Higton Team Member, to start the exchange process chat with us via our web chat portal. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We reserve the right to update this return policy at any time. We may also make exceptions, please reach out with any requests or returns via our web chat portal on our website.